FlyZB, I'm a T1 person normally. The fact T2 has been like that for a while, is no reason to say that it is OK. It isn't.
Remove some of those retails outlets & build some decent toilet facilities. I have to say it IS third world what is provided. Blocking egress with shops is bordering on criminal.
Re escalators-often people have to use them with bags, because the lifts are inadequate -even when they are working ! The railway station ones are always u/s & one of the T2 multi storey lifts has been u/s for over 4 months.
The lifts in T1 landside terminal block -call lights dont work & the floor indicator lights dont work in any of them-so you dont know where you have stopped-been like that for over 12 months.
Get real & stop trying to defend the indefensible, its third world.
Try a visit to Dusseldorf,Munich or Hamburg.