What's the big issue even if I do pass it on to someone else? They still need to get through security to fly domestically? Can you please spell out the actual danger here please? Different from a rail or a bus ticket in what way? OK so it violates the small print of the purchase agreement but what's the actual harm? Or is it people in bright yellow day glow jackets getting all hysterical again?
And your attitude to customers complaints is shameful. To be in a client facing position and to have no interest in the niggles that can ruin a customers journey shows that you sir are in the wrong job.