10. (a) because the exec lounge is 20 minutes from the gate and the gate staff called the lounge at the last minute, (b) because the FIDS in the exec lounge froze, the lounge doesn’t make calls and no one form the gate cross checked and also (c) your First/biz class passengers pay a big premium to board later
It's rarely the biz/first/FF pax who are late to the gate. It's Mr and Mrs Jones who can't understand that the flight needs to go when the airline says and not when they have finished drinking/shopping/visiting the wrong gate/gates because the tv screens and signs aren't clear enough and they need handholding to the gate/being last through security because they thought they would visit all the shops landside before making their way through at -15mins, I could go on, but as I said it's rarely the premium pax, so rare is it that I can clearly recall the times it has been!
