Well despite all this; I traveled to New Zealand and Australia with my boys aged 12, 6 and 3 a few months back and the service was absolutely superb. We went through LAX down to Auckland stayed for a few days and skied down at the national parks, then went over to Sydney stayed for a few weeks up near Port Macquarie and came back. It was flawless!
Bags arrived on-time and without damage, kids loved the food, the flight attendants were extremely caring and we had a great time.
No question about it. It was actually even better than the last time we went down.