av8rboyz,
Let's not descend into a slanging match and I do not need to get a grip. I was mearly offering another point of view. I fully appreciate the work CC do and understand the conditions they work in. Indeed, my first sentence was a compliment to the Virgin guys/girls for the excellent service they provide.
My point is that if you provide a service and you hurt the very people that use that service, they will in all likelyhood exercise their right to choose. If you go out for a meal and get a crap service, are you going to go back to that eatery? Unlikely. The same applies here. Do you really think that I'm going to back a company that ruins a holiday that I've worked long and hard and paid a lot of money for? I'm sorry for the cabin crew, but my sympathy stops as soon as it effects my plans. You pay for a service and you expect to get one. Sorry, but only the naive would expect me and the other SLF to understand. That's the other point of view that I was talking about.
WJMcP