me thinks they like a dinosaur and will not change, and that change will be brought about by a new contractor. So the comment about the devil you know is bad because they sit on their hands and so nothing.
I don't know that this is an entirely fair comment. What I do know is that on one side they are bounded by Tehran and the other by Saudi and it strikes me that if the Saudi's could be persuaded to reduce the amount of restricted airspace or allow the use of it for overflights above a level, then traffic flows wouldn't be so congested. I'm not sure of how Serco fits in politically (if at all) however for any changes to be made surely it's for DCA and the government to push for these following the advice of Serco (or whoever the ANS provider is).
I doubt that a change in contractor would achieve anything until they got their heads around on how to deal with the fickle locals and neighbours.
Just my 20 fils worth
TP