So who is responsibility if GMs and Managers do not sell? Isn’t it his responsibility to see that they are good salesmen? If you are a professional, it is no excuse you relinquish your responsibility to those under you. An expate is employed to benefit from his knowledge and experience. As BoogieLegs said " Trouble is he's still not an airliner nor will he ever be. He's a hotel guy who new Hogan, the hotel business is management by panic " . The guy failed to build a strong sales team and failed to increase sales. I agree with you, it is inconceivable the guy and his expates torso (who he employed) are still there, they are costing the company without good reason. If things are to change these must go immediately.