My thoughts exactly Virginracer,
Rome wasnt built in a day and I think that this has been a huge learning curve from the CSMs right up to SRB himself.
Virgin were always THE company to work for and crew were prepared to take a drop in salary in place of a great lifestyle. This has now changed completely though. The cost of living (especially in the SE where we are contracted to be) has hit the roof and we have gained some less desirable routes!
It is now common knowledge that the Virgin family are growing apart and that in order to get the highest calibre of crew, then pay needs to be seriously addressed.
I think they will do this, but it will take time. I'd especially like to see Crew Down addressed and the loss of variable manning, which may seem to work in theory but practically it does nothing but rob the customers and upset the service.
Its no doubt a stressful time at the moment, and its starting to annoy me I have to say. I had no idea that 75% of our crew had degrees in Business Management
