A pal of mine flew from MAN for the first time recently. Knowing my links with the place, he shared with me his thoughts. I could have predicted everything he said, before he said it:
The car park bus dropped him "at the station. It's a long walk to the terminal!" Especially because "the travelators weren't working". And of course, T1 (ThomsonFly - nice leather seats) is a bit "up and down and round about" to get anywhere.
But when he arrived back in, he found the station again by "following a nice young lady who looked very nice in her uniform". There's a few of them about, I told him.
So, same old same old. If they can't get the basics right, what hope have they got?