Yes, it seems this exchange between pilots and pax leave much to be desired.
Though this should not be taken as an image of the pilots of said company or any company for that matter.
As you can see, there are only a very few pilots who commented aggressively against the pax, I think only 3 or 4. So it really doesn't paint an accurate picture of what and how all the pilots think.
As we all know, we pilots could disagree on a whole lot of topics and that is why airlines and aircraft manufacturers have Standard Operating Procedures so the 2 guys in front would agree and expect what the other guy would do on almost every instance regarding flying. And when he does something unexpected by the other guy, he calls it out and the other corrects it.
Unfortunately, these same airlines can not really impose SOPs on topics outside aircraft operation. So I guess it's better to keep everything in perspective and not jump into conclusions based on what 3 or 4 people said, regarding an airline or any other company for that matter...
But, having said that, the previous exchanges were quite interesting, to say the least...