Tonyq nice post or should I say ADC2604! You are obviously in management, If the staff dont believe BS dont see why the pax will.
One thing people hate is being lied to! Truth could be ugly but generally accepted, Lies make things ugly, pax top comments why can you never contact anyone at BE! Havent the heart to say employees have same problem. However I believe customer service reps are being taken on so hopefully things are about to get better!