2) Sometimes the Handling Agents at the airports fail to inform passengers of certain things because they are simply rubbish.
At the end of the day, handling agents can only go by what they've been told, which is an estimated time of arrival for whatever reason.
Don't be think it would be appreciated if said the truth as today "sorry your flight is going to be 2 hours delayed today as the captain is arguing with the engineer in BHD as the captain says the plane is broke but the engineer says it's ok, but the captain won't fly the plane".
And i must say that flybe flights from CWL must be around the 50% delayed mark. some of which are due to the transit pax from CDG travelling to BHD having to get off, clear immigration and security and go back on the same a/c all within 25 mins (yeah whatever) mind they were oh so considerate and given us 30 mins for the winter.