I've flown more than a few ex-Netjets owners over the past year and it's amusing to hear their stories from their point of view. Top of the list comes being lied to by Netjets when things went wrong. I always found it odd that upon joining the company everyone is told how the aircraft owners did not get where they are by being stupid while Customer Services or whatever they are called now is spouting outrageously unbelievable stories to conceal the cock-ups.
The order books are full, sure. But at what cost? The quality of service has suffered according to these ex-owners and all the ex-crew I know, myself included. Standards of customer service out in the 'real' bizjet world are considerably higher in my experience.