Wouldn't normally come here but saw the topic as I scrolled down the PPrune home page.
Would never have guessed that the thread was about salary.
As a customer I've also been wondering whats happening at Airways NZ.
From what I have observed and also heard from other pilots there seems to be more and more a lack of understanding, especially from newer controllers, about what happens in the cockpit and that's from the student pilots cockpit right on up to the airline cockpit.
There is severe lack of customer service at times, even to the point of being rude to the customer on some occasions. If there was a choice of provider I think that many pilots would shop elsewhere.
As is so often the case in these situations, perhaps what pilots see of ATC on their side of the fence is a reflection of Airways management to the ATC troops, as I know there a lot of good guys and girls manning the screens and towers.
Just some thoughts to chew on as you guys reflect on your negotiations with management. Maybe your management are as far out of touch with the customer as they appear to be with their troops.