Actually back2front, its not me stating those comments about the crews attitude, but comments from passengers on forums all over the internet, not just trip reports, but holiday sites and other discussion forums.
When people say that service is better on Charter flights then that should be a wake up call to you all.
You need to see how you are viewed by those who pay your wages. Its almost as bad a Flyglobespan! (Mind you, the complaints about them are only about flight times, not the poor service)
I shoukd also say that the 1.6 Billion (which will probably end up to be a lot less than that) is a legitamate cost for the airline to survive, unless Virgin do find renewable energy, your costs are going to rise and rise, plus the thuggy anti globalisatioin, anti aircraft lot will keep causing you more problems. Its a very good publicity piece from Branson, plus could end up being a nice buisness supplying to other airlines as well.