The only good thing to come out of it was the attitude of the poor Swissport man. He was trying desperately to get hold of someone in authority to come and talk to the passengers as a group were demanding, but to no avail. He should swap jobs with one of the bosses.
I suppose the problem will be self-correcting. So few pax will want to travel from NCL in future that it will be able to cope with the few that are left.