BMI/BA
"Aviance as BA's handling agents at the desks an utter joke - some training and a grasp of the English language would be a start followed by a reminder of who the customer is. A miserable experience."
Completely agree with this. But please have some sympathy for the staff who are there - no training, thrown in at the deep end in the summer holidays. I think that if I had been made redundant and expected to deal with all that I may have a slight attitude problem too!