I heard it was the ground crew being over zealous with the tug and put too much strain on the landing gear turning too tightly
Actualy the Eastern was given push back from ATC. The push was then cancelled. Because they (as usual) had no headset comms the pilot braked and the tug continued push.
Don't know who will finaly be blamed......
The whole idea of a satisfaction survey that will be listened to and acted upon by HR implies that HR listens or acts. They deal with our problems and issues with a cover-up-culture to ensure problems are buried.
Even within their own ranks, the sheer turnover of staff in HR is at best rather rapid.
I am confident that BHX will find its grateful staff to be happy in most areas. Probably finding communication needs to be improved.
Only kidding.....
You are on the right track Phil......Personnel is the one area of the airport that would benefit with outsourcing....They can't keep personnel managers..The reason for that won't leave to go somewhere else...(Nough' said)