EY Girl
Your reasoning is exactly what EY is up against, prioritising concern on the basis of your inability to act or take action, which why this incident happened in the first place.
Please limit yourself to follow the procedures that you've been given, as small as they are, you will be advised of your next training course on how to handle passengers and make cocktails for them.
In the meantime, do youself and your employer a favour, keep your comments to yourself.
Thank you
MR
