Complacency??ŋ??
It has been YOU, folks, the ones comparing us with those countries. No spanish ATCO would say anything like that.
Itīs amazing, you know everything about air traffic control, do you know also about genetic engineering? maybe they could use some lessons too.
Iīm used to work with professional pilots, itīs a drag we donīt have the smartest ones around here.
Best regards.