Alitalia?
Just wait a few months.......
To be serious, working for a large european airline, we buy (electronic tix) it, list or book flights via intranet. Works great.
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how do you get ID or ZED tkts A: electronic tix, or by mail, or by machine
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how do you pay them (cash, c/card ..) A: will be charged on my account
- how can you
get refund when tickets are not used A: By machine or office
Ciao