Ash -I can assure you the airport takes all problems seriously, for example immigration the area I believe is about to be increased in size. What I was saying was why complain because you are parked off pier and need to be bussed, bussing is a normal activity at any airport. As for your check in problems I suggest you approach the handling agent/airline involved. People forget the airport has no direct control over check in and baggage reclaim other than providing the facilities. The airport used to provide all baggage services and it very good at it however in the 90’s the EU decided that it was un completive and they had to be given to handling agents.