All the above gives me no confidence at all that any real improvemenets are planned in any aspect(including the 25min wait to get through passport control).
The attitude seems to be that the passeneger numbers are increasing therefore everybody must be happy with everything so no need to change/improve anything.
And not all staff are as good as the people on here claim. One of the best(in a long line) was when the check-in girl put the baggage receipt on the part of my boarding card that gets handed in at the gate without me noticing. What a job I had getting my suitcase transfered thro AMS. On another occasion I thought the computers had gone down as it took a full(timed) 15mins to process the people in front of me. When I got to the desk she said, "sorry for the wait, it was a large party". It was family of 4!
And can I get my China Airlines boarding card at NCL? Yeah but no but yeah but..... Some can and some can't do it. Are they all not trained???