NCL pilot – 2-3 complaints a week! I rest my case
10 DMC ARC - as far as my employers are concerned, this is 2/3 complaints too much. Our customers perceptions of our airline begin the moment they walk through the airport as this is part of the travel experience, with the coaching being one of the complaints we hear. Whilst this may not sound much to you, in today's competitive environment, each 'comment' is one too many and this is passed to the powers that be.
Just speaking as a I find from a flight deck point of view
