you can go ahead and say yes we get compaints about coaching but when you have 8 members of staff maybe less in at any one time, you need 2 of them 8 to man the cabinlift, 1 person to answer the phones, 2 maybe 3 to fetch disabled passengers from info desk to Dep Lounge and from Dep Lounge to gates etc that leaves only 2 members of staff to drive coaches!!
yes this staffing issue is slightly being resolved with loads of seasonals being taken on me included, we are doing the best we can!!