Also please remember that unless you are an aircraft owner, which pays the bills, then you are in fact not the ATC customer!!! You are merely the employee of the customer much as the ATC is the employee of the service provider!!!
Please don't stop throwing your stones...just throw them in the right direction is all I ask??
When I get incompetent service while placing an order for the company I work for, I am quite entitled to complain.
But you are right. I can see that the attempt to solve this in an informal manner is a waste of time. From now on crappy ATC service will be followed by a phonecall to Boni Dibate. There are some advantages to knowing her from her SAX days.