Cumulogranite......I haven't yet had the misfortune of having to collect anyone up from any of MAN's terminals in the past 6 months. Myself and most of my family members to and fro between Manchester and Geneva, which means at the moment that we have to use LPL.
I've been supporting MAN religiously all my adult life and I'm now of the opinion that if they want to play silly beggers with their users (and owners i.e. me) then I'm now happy enough to use the competition.
I think arranging to collect people from the departures levels is perfectly reasonable, or even the train station. I would, if only I could.