Dr Kev,
I was advised once by somebody in FR that instead of calling their ops department, as a handling agent, I was to look at their website for information regarding delayed flights. This was because one of their ground ops people (who were in charge of all airports outwith DUB and STN) kept it updated as part of their duties! So its not a case of
I'm afraid!!!!
Mind you, I never trusted it totally because it did take a while to update.
But still, I agree it is a minor issue compared to the things you could slate FR for.......
XSB