As a slight aside, but on the same subject, last time I came into BHX, about 3/4 weeks ago, I noticed one of the immigration lanes had some sort of retinal scan unit installed. It was not operational so we had to queue to be checked by a real person - not too bad on this occasion, maybe 15 mins.
Anybody know what this retinal scan gismo is? Would it reduce immigration times? Does it work?
Yes it does, very useful at LGW!! I always have a smile on my face when i cut out the 30 min queus there, much to the angry snarls from some other pax
BAA should have a look at T4 MAD to redesign the whole screening areas. Not once have i queued more than 10 mins during peak pax flows! A great credit to AENA's management. Time to think outside the box BAA!