1. Why the huge extra problems over Easter ? We all know that Heathrow operates each day of the year with 100% usage of runway slots and that, contrary to what gets written in the press, there is no ability to run extra flights. Nor do airlines have the slack in their fleet usage to substitute larger aircraft. And the typical load factors out of Heathrow at other times are difficult to squeeze upwards much. So is the extra load actually a myth ?
Load factors on average will be somewhere in the region of 60-70% (ish, I am talking average) over the Easter they will be 100%. No extra flights just simply full.
One thing they need to drastically improve is the crew channels. CP3 at Queens Building at LHR simply can't cope. One channel soon grinds to a halt with one 747 crew going through it.