ABBO :
Thanks for a very detailed and prompt reply. Which by the way was very informative. I am sorry that you felt that the crew acted in a way that seems to have not helped the situation.
You should have been provided with, at least an explanation. I get the impression that they (the crew) had probably just got so pissed off with the situation that they just decided to leave. You flew with a relatively new company and there may, I suspect not have been established procedures to deal with the relatively "unique" situation they were faced with.
Normally with these "incidents" statements are taken from other passengers and used as evidence against the offenders.
I don't know why I am providing explanations for them - I don't even work for them !
Regarding the cracks you talked about. It depends where they are - on the door itself, on the door / window seal, on the "glass", on the outside, on the inside (Sounds bad if ice was on the inside!). I asked an engineer today and he said that (and I quote) 'Air gaps in the structure are normal....you are OK as long as they don't all join up with each other !!!!' ....I think he was joking BTW !!!
Ice is normal too, as long as it's in your G & T.
Sorry to ask more questions but, it would really help if you could say why you were disgusted with the way the crew handled the situation ?
What do you feel they didn't do ?
What do you feel they should have done ?
[edited due to typi - typo even]
[ 23 August 2001: Message edited by: Invalid Delete ]