I have to say that whenever I fly (which is at least 3 times a month) I always empathise with the ground staff no matter how awful things are.
You can only admire people who VOLUNTARILY choose to work with the public.
A more disgusting, annoying and rude conglomerate of idiosyncracies you could never hope to find. The public that is. They're the reason I quit my retail career and am now a consultant. If a member of the public irritates me at work at least I know I can charge the B*****D $200.00 per hour for the privilege.
When you think about it the pilots have the best position in the airline. They only ever have one way communication with a bunch of people they never have to look at. Even when they're under attack the FA's are a formidable line of defense.
But to get back to the topic, I would have to agree that the majority of air rage incidents just would not happen if alcohol was not supplied. After all is it really necessary????? Can't we just go for a few hours without it?