WELL SAID 126.9
and may i add..
if the airlines didnīt have sullen, sulky ground staff and cabin crew, things would immediately improve 100%. many of the cabin crew think theyīre godīs gift to men, women or queerdom and you are lucky if you get a grimace off them, instead of a grunt. (unless you are the lucky queer)
instead of being bad-tempered, impatient, arrogant and overbearing (see the dictionary under 'Lufthansa' here), a smile and a polite explanation/conversation wins over in 99% of cases
airlines - YOU are to blame for most 'air rage' cases.
the pax have a right to become angry when they are treated as they are being treated
iīm ashamed to get out of the cockpit and show my face some days