I go with you on that one LRDRIVER.
I've also stood in line at check-in, been grunted at by some check-in clerk, had my baggage tossed onto the conveyer, queued even more, been man-handled and verbally abused by the security check, had to wait in a dingy, smoky room, had the flight inexplicably delayed nemerous times, not found anywhere on board to put my hand baggage, or had it taken away at the door, had my food or drink just tossed at me with no more than a typical grunt, been sat waiting for slot times in excess of an hour and not had the crew tell us what we were waiting for, been ordered about by bolshy cabin crew who's job it isn't to look after your food requirements and a thousand other things! As far as I'm concerned; let the media and the airline industry drop this brainwash, bullsh!t about Air Rage. If they want to stop it, first they have to clean up their own act!