I second all positive comments about the tower and ground guys at OOL. I have flown in there regularly over the last 5 years and never had a problem.
Agree it shouldn't have happened, as I'm sure the controler involved does, but the posting of the complaint, along with "your superiors have been informed" just sounds like someone up themselves trying to be "the big man".
Don't know what it's like in Aus, but when I was instructing in NZ, we used to spend a lot of time with the controllers and if we had a problem, we'd wander up to the tower and discuss it over a coffee.
Ratso, I don't know if my comments above apply to you or not, but that's the way you come across. Might I suggest a friendly chat at an appropriate time will get you far further than going over someone's head "to their superiors", or whining on the 'Net.