I understand your point, but it's not an isolated case. I've now given up on these guys after 7 flights. Since my first experience in Asia, it's been rapidly downhill.
The folks in the arrivals area last night (mainly ozzies) were all talking of their growing dismay at the service. For anyone who's keeping an eye on their performances, last night's flight was about an hour late, and for what it's worth, less than half full (my girlfriend was on it last night).
Like I said before, it's almost too cheap - and you don't hear that complaint too often! Trying to do too much with too little, cutting corners to the detriment of the overall point.