Not Stiring
Before going on, I'm glad your finances are taking a turn for the better; I just hope that doesn't colour your judgement on what is a sensible discussion point.
The was actually a couple of points here:
1. Why does BA not employ baggage handlers at Terminal 4 on saturday night (as was obviously the case as there was no other aircraft in)
2. Why does it rely on engineers? (Be it paid or not)
3. Should I stop flying BA now because of such dreadful service.