Technicians doing baggage handling, BA T4?
Don't work for BA or anywhere near LHR. However, have had reason recently to act as self loading freight on said airline, arriving back into this country through Terminal 4. Unfortunately, I had the unfortunate experience of a 90 minute wait for my bags, after the aircraft had landed and made it to the gate (already an hour late because of Tech Problems!)
Apart from otherwise disgraceful service from the BA Customer Service Reps (no tannoy announcement explaining delay, actively avoiding passenger questions) what perturbed me most was when I finally did get to speak to a BA Rep, she started saying that there were absolutely no baggage handlers available and they were waiting for the technicians to finish servicing the aircraft so they could unload it (which eventually happened after 70 minutes)
Now, I'm no Union Man (10 year military aircraft engineering officer) so the flexi-working does not bother me, however, what pressure are these aircraft technicians under if they are being asked to fix the aircraft and unload the bags? Is there a flight safety accident waiting to happen? Should I actively avoid flying BA for safety reasons?
Grateful if anyone at BA LHR could let me know. Is this 'Fit for Five' thing (The name of the programme I'm told your using to get efficient before T5) thinning you down too early and going too far?