Normt ally Right Blank,
I'm certainly not trying to understate the gentleman's workload and/or the complexity of his workload. From what I understand of the story, the airport was completely fogged-in and he was relying on ASDE (surface Radar) only which only worsened as data tags aren't available yet on all ASDEs... and oviously not in that case.
My point was only that he could have helped himself a little bit by not spending so much time criticizing a pilot''s mistake and repeating incredulously the information the pilots gave him while trying to help.
He certainly was in a pickle... no doubt about that, though, and in the end got everybody away. Good for him!
SAO