Nice words Homepage, and thank you for emphasising the human side of being on the receiving end. I would like to think that I have a sympathetic ear and gentle reply when you are feeling jaded, which I hope I can sense by the tone in the voice. What you say to your colleague on the flightdeck may be just as vehement as my outburst in the tower or ops room. As we watch the swan gliding gently past on the river it is as well we can't see what's going on below the waterline!