JL makes an interesting point by suggesting: "This sounds more like London Ambulance Service "prioritising" their calls".
If an ambulance controller is short of paramedic vehicles I suppose it goes without saying that someone bleeding to death, having a heart attack or experiencing breathing difficulites would be given priority over a casualty with a dislocated shoulder or abdo pains.
I think we need more facts before being too critical of the LAS which does a first class job most of the time despite being affected by health authority cutbacks.
Does anyone know the extent of the injuries to the arriving crew member? Also, how were the injuries caused?
PS I do not work for the LAS, but have been grateful for their very speedy assistance on several occasions both to help me and others whom I have found seriously injured at the scenes of RTAs.