With the greatest of respect to all of you professional pilots, I suggest you are missing one blindingly obvious trueism that is obviouslt not taught at professional pilots school:
perceptions equal reality!
It matters not that your hard landing/ barrel roll/ whatever is perfectly safe/ within company SOP's/ regulations whatever. if you continue to scare the bejesus out of your customers, no matter how ignorant and uninformed they are, you will ultimately work your self out of a job.
As a simple PPl today i watched a circling NDB approach. Could i tell the difference between this and a cowboy approach? No! Until I asked.
For Christ sake, if you want to continue in your profession, give your customers a little respect.