Originally Posted by gcolyer
One's conclusion is wrong. Obvioulsy there will be good and bad FTO's just like in any other business. If you feel you need to expose the criticisms and praise for schools then you should also expose the criticism of individuals (not just staff or owners of FTO's). Some people are proffesional complainers and unjustly give a bad rap. The FTO has to suffer the wrath of this whilst PPrune protects those type of individuals. Yet you feel it is ok to expose the praise of individuals (not just staff or owners of FTO's). How fair is this??
I overlooked this point in my earlier replies.
Businesses are legitimate subjects for discussion here. Individuals are not. A business must sell itself; it must gain the confidence of its potential customers. It is perfectly reasonable for those potential customers to discuss that business with those who have already used the services of that business. Inevitably, some will have been dissatisfied with the service they received; that's life. After reading - and, where necessary, questioning - their stories, it's up to you to decide whether they were the exception or the rule in the way they were served. If you decide that the individual was wholly or in part responsible for their own problems, you are entitled to conclude that, but it's not acceptable to launch into a flame war to say so! It's even less acceptable (but highly revealing) for a business to make emotional rants about its customers via a bulletin board! Calm, rational explanation will win every time. There have been many examples of both approaches here on Pprune.
Remember, play the ball not the man.
Scroggs