I've had it now for around 6 months.. after a few inital problems with setting up the pc all is well.
Regularly watch streamning film trailers at upto 400kb/s.. no problem could go a bit faster. Mp3's can get at usually around 50kb/s.. hardly ever below that.
Pages load lightenly fast.. had the occasional downtime but not an often occurance.
Customer service.. pretty good once you get through. Have spent upto an hour during the weekdays trying to get through. But they've always solved the problem quickly.