My sister is a travel agent in BN...she reports that ALL her regulars point blank refuse to fly J* ever again...in the last week one even rang from Hawaii somewhat upset as they had been transfered onto J* even though booked on mainline...While they hadn't experienced J* yet they had heard horror stories from every Ozzie tourist they bumped into...and decided they didn't want to under any circumstances. When she rang J* on behalf of those passengers the response to "They booked full service and they want full service" was "They expect too much".
What a winning attitude
