Im assuming that your talking about win ME here and not 98?, as the title of the post now has me thinking do you mean win 98 SE ?
Let me know if its 98SE and Ill try and help with that.
The trouble shooter is for win ME.
What applications are still in the system at this time? Eg Norton.
Have a look at this page from Microsoft and give it a try it may point you in the right direction :-
http://support.microsoft.com/support/kb/articles/q27 3/7/46.asp
[ 06 August 2001: Message edited by: SLF 999 ]