Don't trust anyone...but trust the goodwill.
Most folk who have lived CX for 10 years plus..on both sides have goodwill.
What they don't have is the ability to talk to each other.
What I am proposing is that two souls with intellectual affinity to the issues and a love for the company be brought in to solve...ONE PROBLEM AT A TIME.
An ex CS from the the UK does not have the investment in CX to donate body parts.
Body parts is what is required.
Donors to the front of the queu please...
if it's 2% or 3% ...surely everyone will contribute as long as people can get their lives back. Try the HKAOA rostering system...it's one of the few things that works at the moment.