a very sad post goldcoast......very sad indeed....
I have never ever seen hot choc being thrown in the bin and I have never seen people not do it and I fly LH so I should know.
How sad that you listen to some idle gossip and decide to that its fact.
when I was reading your post the thought that came into my head was" this person is really deluded"
Do you honestly think that JB gives a toss about customer satisfaction in any division, its all about which division are will give him the biggest bonus.
However you can continue to live in your little fairy land where you honestly think that it will make a difference that "JB knows about the CNS whatever sector you operated on!
How sad indeed!