Sonique
Surely an old bird like you knows when they have been b()llsh!tted to!
They say that stuff to everyone.
Your experience will tell you that the line spin is "you're great and wonderful" and then whammo they stab you with something.
Anyway I can assure you that QF really do not care about customer satisfaction but only the bottom dollar.
Honey do you really think that our customers care or even know if you have your badge on or wearing your jacket! Honey! reality grip here, most of our pax can even decide what to eat or drink......
tell your collegues not to be so gullible and get street smart its the only way to survive in this den of thieves