I use BT Anytime to connect but I never use the software provided by anyone else. Learn to configure your own connection and use a generic version of any browser software. If you can get yourself an Apple Mac and avoid thise problems altogether.
The BT Anytime number for ISDN is 0800 7317964 and I think, but am not sure, the 56k dial-up is the same except for the last number which should be a 3.
Click here to go to the relevant page at
www.btinternet.com
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Capt PPRuNe aka Danny Fyne
The Professional Pilots RUmour NEtwork